Business Terms
- Secret Touch Ltd currently offer services covering Sutton, Carshalton and surrounding areas including Cheam and Banstead.
Re-arranging a Session/ Session Cancellation Policy:
- We understand that it is sometimes necessary to cancel an appointment. However, we operate a 12 hour cancellation notice service. Notice of less than 12 hours will incur full payment of the session fee if not attended. At least 4 hours’ notice is required to rearrange a session for the same day; this can only be done if the therapist has the availability you need. If the therapist is unavailable to rearrange for the day, the session would need to be cancelled and rearranged for a later date and no charge will be applied.
- Please note event bookings carry a different cancellation policy. 24 hours’ notice of cancellation is required for all events; this includes consultations. Failure to do so within this period will automatically incur a cancellation fee of 50% of the booking.
Lateness Policy & Failure to give notice:
- If the client is late for a session, the session can be extended if the therapist has time for the session to run over. However, the session cannot be extended if the therapist doesn’t have the time and the session will end at the appointed time. If the client arrives more than 15 minutes late for a scheduled appointment without letting the therapist know, the agreed appointment can be forfeited if the therapist’s schedule is busy.
Contract Cancellation & Refunds Policy:
With contract cancellations, you must cancel before packages commence to obtain a full refund. If you cancel before the end of block packages, you will only pay for the sessions you have done; and 50% of the balance WILL be refunded. However, if for reasons such as you are ill for a long period of time, injured, away for work reasons, pregnancy, surgery or any other valid reason; then you can keep the remaining sessions you paid for and move them to further dates or receive a full refund for the sessions you did not attend. In such circumstances, you will be asked to provide (medical/employment/other) evidence to substantiate your reason for cancellation.
Payments:
- Payments can be made by bank transfer, credit/debit card, paypal or cash. All sessions need to be paid in advance and used within 3 months from date of purchase.
Holistic Products
- All handcrafted gifts are individually made and so may appear slightly different to that shown on the website.
- Should you not see something you like, please contact us via any of the contact details provided as handcrafted gifts can be adapted for your specific requirements.
- Once we have received your order, we will confirm receipt by email. Upon receipt of payment, your order will be processed and dispatched to you by Royal Mail first or second class post.
Delivery:
- We offer free delivery across mainland UK for orders over £50.
- We are not able to deliver to PO BOX addresses.
- We will be notified by e-mail when your order is dispatched.